Refund policy
1. Returns Policy
- 1.1 Return Window: 7-day easy return policy from the date of delivery.
- 1.2 Eligibility for Returns: Products must be unused, unworn, in original condition, and returned with original packaging, tags, and invoice.
- 1.3 Non-Returnable Conditions: Returns may not be accepted if the product shows signs of use or damage, tags or packaging are missing, or the return request is made after 7 days.
- 1.4 Final Sale — No Return or Exchange: Orders placed using the discount code NORETURNNOEXCHANGE Change-of-mind returns and size exchanges are not available on orders placed using the NORETURNNOEXCHANGE code. This restriction does not apply where the item received is damaged, defective, incorrect or otherwise eligible for a remedy under applicable consumer law.
- 1.5 Return Process: Initiate a return request through customer support; once approved, further instructions are shared; after inspection, eligible returns are processed.
2. Refunds
- Refunds will be processed after the returned product passes quality checks.
- The refund will be issued to the original payment method.
- Processing timelines may vary depending on your payment provider.
- Once the returned product passes inspection, Trekiva will initiate the refund within 3 business days. The amount may take an additional 5–10 business days to appear in the original payment account, depending on the bank or payment provider.
