Shipping policy

All orders are subject to product availability. While we strive to maintain accurate inventory, there may occasionally be discrepancies.

If an item becomes unavailable after your order is placed:

• We will inform you about the unavailable product.
• Offer you the option to wait for restock or receive a refund.

2.1 Shipping Charges

• Free delivery on orders above ₹399.
• A shipping fee of ₹50 applies to orders below ₹399.
• Orders are shipped through trusted delivery partners, with tracking details shared upon dispatch.
• We offer a 7-day easy return policy from the date of delivery.
• Products must be unused, unworn, and returned in their original condition with packaging and tags intact.

2.2 Dispatch Timeline

• Orders are typically dispatched within 2 business days of confirmation.
• Our warehouse operates Monday to Saturday, excluding public holidays.

2.3 Delivery Timelines

• Delivery timelines vary based on location and courier partner.
• Most domestic orders are delivered within 5–7 business days after dispatch.

2.4 Tracking Information

• Once your order is shipped, you will receive a tracking link via email/SMS.
• You can track your shipment in real-time through our delivery partner.

2.5 Address Changes

• The shipping address can be modified before dispatch only.
• Requests must be made via email.

2.6 Delivery Issues

• If your order is delayed beyond expected timelines, please contact our support team.
• In case of damaged packages, kindly refuse delivery if visible damage is noticed, or contact us with photos/videos if already accepted.

3.1 Return Window

We offer a 7-day easy return policy from the date of delivery.

3.2 Eligibility for Returns

To qualify for a return, products must be:

• Unused and unworn.
• In original condition.
• Returned with original packaging, tags, and invoice.

3.3 Non-Returnable Conditions

Returns may not be accepted if:

• The product shows signs of use or damage.
• Tags or packaging are missing.
• The return request is made after 7 days.

3.4 Return Process

• Initiate a return request through customer support.
• Once approved, further instructions will be shared.
• After inspection, eligible returns will be processed.

• Refunds will be processed after the returned product passes quality checks.
• The refund will be issued to the original payment method.
• Processing timelines may vary depending on your payment provider.

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for Parcel Damaged In-Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcel Lost In-Transit

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

• Orders can be cancelled before dispatch only.
• Once dispatched, cancellation is not possible.
• You may opt for a return after delivery (as per policy).

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery.
• Share clear images/videos of the product, packaging, and shipping label.

We will arrange a replacement or refund after verification.

• All product prices are inclusive of applicable taxes.
• No additional charges will be levied at the time of delivery.

For any queries or assistance, feel free to contact us: care@trekiva.com

Trekiva Footwear Pvt Ltd
206, Vishal Trinity,
Sapna Sangeeta Rd, Snehnagar,
Indore, Madhya Pradesh 452001, India
Phone: 0731-4616111 | 78801 55603